FAQs

Frequently Asked Questions

If you have any other questions that aren't answered below, feel free to contact us!

My First Flybar:

Q: Can you use this on grass?

A: Yes, this item can be used both indoors and outdoors. We do not recommend using outside when it is wet because it will damage the foam.

Q: What is this made of?

A: It is made of a durable foam base with soft foam hands grips.  The “spring” is made of the stretchy bungee cord material.

Q: Can you disable the squeaker?

A: Yes, it’s possible to take the squeaker out.

Q: Does this have a fixed frame?

A: No, it is a stretchy bungee cord material that connects the base with the handles.

Q: Can the handle be adjusted?

A: No, it can’t but the “spring” stretches to accommodate people of different heights.

Q: Can this be used by older kids as well? (7+)

A: Yes! Even adults up to 250lbs can bounce on the My First Flybar.

Q: How high does this jump?

A: It doesn’t jump very high, but depends on how high your child can jump and balance.

 

Pogo Sticks:

Q: Can I use this on grass?

A: No, this needs to used on a hard flat surface free of any dirt or debris.

Q: Why is the spring so stiff?

A: Sometimes, our pogo sticks need to go through a seasoning period for the spring to loosen up.  Try loosening up using an oil based liquid or lubricant like WD-40, baby oil or Vaseline. It may also take some time for your child to get the hang of using it properly.

 Q: Can I replace the bottom tip?

A: Yes, all tips are replaceable. You can also buy replacement hand grips and foot pegs for all models.

 Q: What is the weight limit?

A: Maverick, Propel & Small Velocity are from 40 to 80 lbs; Master, Medium Velocity are from 80 to 160 lbs; Super Pogo, Super Pogo 2 & Large Velocity are from 90 to 210 lbs.

Q: If my child is over the recommended age limit, but within the weight limit is this still ok for him/her?

A: Yes, we always recommend staying within the weight limit rather than the age limit.

Q: Does this come fully assembled?

A: Yes! It is ready to bounce right out of the box.

Q: Why does it say it’s a foam pogo stick?

A: It is constructed with metal parts and spring so it is covered with a soft foam material for safety purposes.

Q: It doesn’t seem to bounce as well when we first got it, suggestions?

A: We recommend using an oil based liquid or other lubricant to loosen up the shaft and spring to keep it bouncing nice and smooth.  You can use WD-40, baby oil, vaseline etc.

Q: How high can this bounce?

A: It depends on your child’s skill level but it can bounce from 1 to 2 feet off the ground.

Q: My child is under the age limit but within the weight limit, can they still use this?

A: Yes, we recommend staying within the weight range rather than the age range.



Pogo Stick Sizes and Comparison:

Q: What is the difference between the Master and Maverick Pogo Stick?

A: The Maverick is a beginner pogo stick meant for kids ages 5 to 9 weighing 40 to 80 pounds, and the Master is more of a beginner/intermediate pogo stick for ages 9+ weighing from 80 to 160 pounds. 

 Q:  What should I get for my child who weighs 75-80 pounds.

A:  Since he/she is right around the cut off for the weight range, we would suggest going with the Master because they will grow into it.

Q: What’s the difference from the Maverick and the Propel?

A: They are meant for the same age and weight range (5 to 9; 40 to 80 lbs) but the Propel is not foam covered like the Maverick, and it has new rubber hands grips as opposed to the foam hand grips.

Return Policy:

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase.  Damaged items or items defective due to manufacturing are eligible for exchange. 

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
info@flybar.com

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@flybar.com and we will guide you through the exchange process. 

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 
  
Shipping
To return your product, please contact us at info@flybar.com and we will walk you through the shipping process. 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.