Our Guarantee to You We expect our customers to be 100% thrilled with the products we sell and the service we provide. If you're not...for any reason...we'll do all we can to make it right! Questions? Email us at info@flybar.com Call us toll-free at 1-800-242-7476 Official Return Policy Unconditional 100% Satisfaction We expect our customers to be 100% thrilled with the products we sell and the service we provide. If at any time in the next 90 days you are NOT 100% satisfied with your purchase, we'll provide you with a free return shipping label to ship it back to us. However, while we do want to make the return process as easy for our customers as possible, we unfortunately do not offer free return shipping labels for orders outside the contiguous United States. Customers outside of the contiguous United States will have to cover any return shipping expenses. Errors, Defects, or Damaged Items In the unlikely event that we've made an error with your order or a product is defective or damaged in shipping, please contact us at 1-800-242-7476 or email us at info@flybar.com so that we can make it right! Important Notes About Returns & Exchanges If merchandise is returned in "as-new" condition in its original packaging within 90 days of purchase, a credit for the item will be issued to the method of payment used when the order was placed.