Q: Can I use this on grass?
A: No, this needs to used on a hard flat surface free of any dirt or debris.
Q: Why is the spring so stiff?
A: Sometimes, our pogo sticks need to go through a seasoning period for the spring to loosen up. Try loosening up using an oil based liquid or lubricant like WD-40, baby oil or Vaseline. It may also take some time for your child to get the hang of using it properly.
Q: Can I replace the bottom tip?
A: Yes, all tips are replaceable. You can also buy replacement hand grips and foot pegs for all models.
Q: What is the weight limit?
A: Maverick, Propel & Small Velocity are from 40 to 80 lbs; Master, Medium Velocity are from 80 to 160 lbs; Super Pogo, Super Pogo 2 & Large Velocity are from 90 to 210 lbs.
Q: If my child is over the recommended age limit, but within the weight limit is this still ok for him/her?
A: Yes, we always recommend staying within the weight limit rather than the age limit.
Q: Does this come fully assembled?
A: Yes! It is ready to bounce right out of the box.
Q: Why does it say it’s a foam pogo stick?
A: It is constructed with metal parts and spring so it is covered with a soft foam material for safety purposes.
Q: It doesn’t seem to bounce as well when we first got it, suggestions?
A: We recommend using an oil based liquid or other lubricant to loosen up the shaft and spring to keep it bouncing nice and smooth. You can use WD-40, baby oil, vaseline etc.
Q: How high can this bounce?
A: It depends on your child’s skill level but it can bounce from 1 to 2 feet off the ground.
Q: My child is under the age limit but within the weight limit, can they still use this?
A: Yes, we recommend staying within the weight range rather than the age range.
Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Damaged items or items defective due to manufacturing are eligible for exchange. To view our entire return and refund policy click here.